Privacy Policy | Basement Waterproofing Towson

Information We Collect

Information you give us

When you submit the estimate form, call, or email us, we collect what you choose to share. That usually includes:

Your name, phone number, and email address
The address or general location of the property
A description of the water, crack, drainage, or foundation issue you are seeing
Any photos, documents, or notes you send us

Information collected automatically

Like most websites, this site records basic technical details when you visit: IP address, browser and device type, pages viewed, time on the page, and the site or search that sent you here. This comes from cookies and similar technologies.

Call and form tracking

We use a third party call and form tracking service to understand which pages and marketing sources produce inquiries. When you call a number listed on this site, that service may record the number you dialed, your phone number, the date and time, the length of the call, and the marketing source connected to your visit. If a call is ever recorded, you will be told at the start of the call.

How We Use Your Information

To respond to your question and schedule an inspection or evaluation
To prepare an estimate and explain repair options
To follow up about work in progress, scheduling, or a project you asked about
To keep records of the work we perform and the recommendations we make
To measure which pages and marketing sources bring in inquiries
To improve the content and usability of this site
To meet legal, tax, insurance, and safety obligations

We contact you using the phone number or email address you provide. Consent to receive calls or texts is not a condition of any purchase, and you can ask us to stop contacting you at any time.

How We Share Information

We do not sell your personal information. We share it only in these situations:

People doing the work. Team members and independent contractors involved in inspecting, quoting, or completing your project.
Service providers. Companies that run our website hosting, form handling, call tracking, email, and analytics, and that are only permitted to use the information to provide those services.
Legal reasons. When we are required to share information by law, or when it is needed to protect our rights, our team, or the safety of others.
Business transfer. If the business is sold or reorganized, customer records may transfer with it.

See our Referral Marketing Disclosure for how inquiries may be passed to contractors we work with.

Cookies, Analytics, and Your Choices

Cookies let the site remember your visit and let us measure traffic. You can block or delete cookies in your browser settings. If you do, parts of the site may not work the way they should, but you can still reach us by phone or email.

Email and text messages

We send email about the project or question you contacted us about. If we ever send marketing email, every message includes an unsubscribe link, and unsubscribing stops those messages. Reply STOP to any text message to stop texts.

Access, correction, and deletion

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and tell us what you would like changed. We may keep records we need for legal, tax, warranty, or insurance reasons.

How long we keep information

Inquiry records are kept while we are working with you and for a reasonable period afterward so we can answer questions about past work. Website analytics data is kept in aggregated form.

Security

We use reasonable measures to protect the information we hold. No website or email system is completely secure, so please do not send sensitive financial or identity documents through the form.

Children

This site is meant for adults arranging work on a property. We do not knowingly collect information from children under 13.

Changes to this policy

If this policy changes, we will update the page and the date at the top.

Questions about this page?

We are happy to explain how your information is handled. Call (667) 213 6897 or email [email protected] and we will get back to you.